Send fresh flowers hand–delivered by your local florist

HELP

We know how much your flowers and gifts mean to you and the recipient. We will always endeavour to ensure your flowers are fresh and delivered on time in perfect condition. We aim to provide you with quality customer service, and if for any reason you have any concerns or a question about an order please contact us.
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All prices are GST inclusive.
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  • Please be advised that we are unable to cancel or change any orders already delivered or presently en route to delivery.
  • If you find it necessary to cancel or change delivery dates or addresses for any other orders, simply call us.
  • We are also unable to accept cancellations or change requests via e-mail.
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We reserve the right to make fair and reasonable substitutions according to the practical availability of specific flower types and containers worldwide. This document outlines "Our Florist Member Policy for Order Substitutions" as a guideline for florist members of Petals Network.

When a florist member receives a flower order, every effort must be made to create an arrangement of the shape, size and colour and using any flower varieties specified, according to the order description. Specific flower types may be indicated on the order, either by actual description or in the content of an item from the Floral Selection Guide. Stem count is not guaranteed and will vary depending on regional availability.

In the case where a specific flower type or colour is unavailable within the given time frame of delivery, substitutions may be made within the arrangement to achieve the same overall shape, style and colour effect and to ensure that the order is delivered on time.

Except where the selling florist has indicated that there be no substitution, florist members will always give priority in decreasing order of importance to:

(1) delivery time of the order, followed by
(2) colour preferences, followed by
(3) the overall style of the arrangement, followed by
(4) specific flower varieties

Flowers of a similar shape, size and value but different type and colour may be used if other flowers in the arrangement substitute for that colour and the overall effect of the arrangement is maintained.

In arrangements of a single flower variety (e.g. rose bouquet), the flower variety will take precedence over colour.

We encourage our customers to indicate a second choice in their order description to allow for any difficulty in supplying the order to exact specification.

Orders must always be done to the full retail value of the order.

Quality complaints must be received within 2 weeks of delivery. A photo is highly recommended for quick resolution to quality complaints. Non delivery complaints must be received within 2 months of the delivery date. Complaints received after this time frame will be considered on an individual basis.

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This privacy statement has been created in order to demonstrate our firm commitment to protecting customer privacy.

Information We Collect

If you open an account on our site or make a purchase, we need your contact information including your name, e-mail address and mailing address to complete your transaction.

When you visit our website, we also collect some basic information that does not identify individual users. We use this information to determine our users demographics and interests, so that we can better understand and serve our users.

"Cookies"

Cookies are small files which store certain information about your activity on the website and are stored on your computers hard drive. Our cookies do not contain any personally identifying information. We use cookies to let us know that you are a prior customer, so that you dont have to reenter information you gave us on your prior visits. Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. However, if you disable cookies, you will not be able to use certain features of this website.

Our Use and Disclosure of Your Information

When opening an account or making a purchase, you have an opportunity to opt-in or opt-out from receiving emails from us. If you opt-in to receive information from us, we may use your purchase history, contact information and other registration information to provide you with more relevant information and email content. We may send emails to our users regarding changes in our services or other information we believe will be of interest to our users. If you prefer not to receive these emails, you can send us an email with the subject line no emails or reply to our email with the subject line no emails.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on our site, we may collect such information. We may use that information and other information that we obtain from your use of our site to resolve disputes, troubleshoot problems and enforce our agreement for Terms of Use.

We may share aggregate statistics about our sales, traffic patterns and related site information with other businesses, but these statistics will include no personally identifying information.

We may share your information with Teleflora and other reputable vendors for the purpose of sending out special offers via email and/ or in connection with the services provided by our site such as the delivery of flowers. Your information will not be shared for any other purpose and will be kept secured.

We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control.

All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions.

All user information stored on our server is stored in an encrypted format. Notwithstanding these efforts, we caution you that perfect security does not exist on the Internet.

Linked Sites

If this site contains any links to other websites, we are not responsible for the privacy practices or the content of such websites.

Changes to Privacy Statement; Consent

We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.

Questions and Comments

We welcome your questions and comments about this Privacy Statement.
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Florist Works Flowers Online

Buy flowers online from Florist Works Australia, an Australian online florist shop. Florist Works delivers fresh flowers daily to all metropolitan areas of Australian capital cities and most country towns across Australia. Flowers can be delivered almost anywhere including residential addresses, a workplace, hospitals and churches. Flowers ordered before 2pm local time can be delivered same day to most regions of Australia. All our flower prices are inclusive of delivery fees and GST, meaning there are no additional fees on checkout.

Anniversary Flowers

Anniversary Flowers

Anniversary Flowers are a special range of bouquets and floral arrangements to celebrate any special anniversary, whether it be a wedding anniversary, engagement, first date or other special occasion. Surprise your loved one by sending flowers to show you remembered a special anniversary.

Birthday Flowers

Birthday Flowers

Birthday flowers make a great birthday gift idea for someone who has everything. Florist Works has a stunning range of flowers and colours to suit any birthday. Birthday flowers are easy to send and can be delivered at home or at work. Florist Works also has a range of Gift Baskets suitable for birthday gifts.

New Born Baby Flowers

New Born Baby Flowers

Flowers make a great gift for mothers of newborn baby boys and girls. Flowers delivered to hospital maternity wards help brighten dreary hospital rooms by adding colour and scent. Florist Works delivers flowers to all maternity wards & hospitals in Australia.

Congratulations Flowers

Congratulations Flowers

Send flowers to congratulate someone special whether they passed an exam, got a promotion at work or announced a pregnancy, got engagement or announced their wedding day. What ever the special occasion, congratulate them with beautiful flowers.

Romantic Flowers

Romantic Flowers

Flowers for romantic occasions such as a first date, Saint Valentines Day, anniversary or as a surprise to someone you love. Whatever the reason, flowers make a perfect romantic gift and are a great way to surprise a loved one at home or at work.

Just Because Flowers

Just Because Flowers

Make someone feel special by sending flowers. Send flowers to someone for no special reason or treat yourself by having flowers delivered to your home or workplace. All our flowers are arranged by a local florist and can be delivered same day Monday - Friday.

Get Well Soon Flowers

Anniversary Flowers

Brighten up someone's recovery from illness or injury with Get Well Flowers delivered by a professional local florist. "Get Well Flowers" can be delivered to all metro hospitals and most country hospitals throughout Australia.

Sympathy & Funeral Flowers

Sympathy Funeral Flowers

Funeral flowers, sympathy and bereavement flowers & wreaths. Florist Works delivers Funeral Flowers and Funeral Wreaths to all churches, funeral services, funeral homes and crematoriums. We have an extensive range of sheafs, wreaths and casket sprays.

Flowers for All Occasions

Flowers for All Occasions

Flowers make a great gift for any occasion. All our flowers are hand arranged by an experienced local florist and delivered to your door fresh. Flowers delivered 7 days a week with same day delivery from Monday to Saturday.

Gift Baskets & Gift Hampers

>Gift Baskets Gift Hampers

A selection of quality Gift Baskets and Gift Hampers including gifts for chocolate lovers, savoury gift hampers, gourmet gift baskets, wine and beer gift baskets, corporate gift hampers and seasonal gifts such as Christmas gift hampers. Gift baskets and gift hampers can only be delivered weekdays.

Cheap Flowers

Cheap Flowers

Cheap flowers does not mean you have to compromise quality or service. We have an extensive range of flowers to select from including our Florist Choice Flowers. Our adverted price includes all taxes, handling fees and delivery charges, meaning the advertised price is what you pay on checkout.

1800 738 257