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Frequently Asked Questions

Florist Works understands that purchasing fresh flowers and gifts for friends and loved ones is a very important decision and the process should be as easy and as enjoyable as possible! Below are the most frequently asked questions by our customers. If your question isnít answered here, please contact us.

Can you confirm if my order has been delivered?

If you havenít received an order confirmation and are simply wanting to know that your order has been received by Florist Works, please contact our friendly Customer Service Team on 1800 507 043. We can easily email you confirmation of the order if there has been a system glitch preventing us from sending confirmation first time around.

Should you be seeking confirmation that your intended recipient has taken delivery already or to get an updated delivery time, please be aware that we donít have the ability to track your order and so therefore are unable to provide you with a delivery confirmation or expected time of delivery. In our experience, recipients generally contact you shortly after delivery to thank you for their gift either by phone, email or SMS. Bereavement orders can be a little different. We find that flowers sent to funerals or soon after a funeral service can take a couple of days to be acknowledged simply because of the sheer number of flowers received at the one time.

Should you have reason to be concerned that your order hasnít been delivered on the nominated day please firstly check your order confirmation to ensure the correct address was provided and then please confirm with your intended recipient that they arenít in receipt of their gift. Be sure to have them check that it hasnít been left at a front or back door that may not get used. Whilst we understand that this can be an uncomfortable call to make, we often find that there are reasons why the recipient hasnít phoned you immediately upon receipt. Should the address be correct and youíve spoken to the recipient who has confirmed they are not in receipt of your gift, please contact our Customer Service Team on the number provided above and they will be more than happy to investigate the matter further.

What is the difference between Standard, Classic and Deluxe?

We offer our customers the opportunity to upgrade selected bouquets and arrangements from the standard size (as pictured) to our classic or deluxe sizing. An upgrade enables our florist to individually select more beautiful blooms to add to your chosen item to the value paid.

What is your refund policy?

If you are dissatisfied with the quality of the flowers or gift received, we kindly ask that you contact our Quality Team for review within 72 hours from the time of purchase. A photograph of the flowers or gift is requested in order for us to review the quality issue and educate our florists. A response to quality issues is usually given within 24 hours of receiving the photo.

In the case of a non-delivery, we require notification within 1 month of the order being sent. We will however always look at things on a case-by-case basis and in that instance a redelivery or refund may be offered. Please contact us about your non-delivery.

Refunds are processed within 3 Ė 5 business days of the customer being notified that their request for a full or partial refund has been granted. Funds are returned either to their credit card or PayPal account depending on their method of payment. If you have requested a refund you will not be charged any cancellation fees.

What is the cut-off time for me to place my order?

Same Day Delivery - Monday to Friday:
Orders must be received before 2:00 p.m. in the recipient's time zone to assure same-day delivery. Orders received after that time will be delivered the following day. Flower deliveries to residential addresses usually occur between 9:00am and 7:00pm, and flower deliveries to work addresses usually occur between 9:00am and 5:00pm. Please note that these delivery times will likely be extended during busy floral events including (but not limited to) Mother's Day, Valentine's Day and Christmas.

There are some locations due to their remoteness that cannot be guaranteed for same day delivery. If this is the case Florist Works will contact you to discuss alternate delivery options. Some deliveries may also be required to be collected from the nearest town or depot. Should this be the case our florist may contact the recipient to arrange. If you donít want the recipient to be called please nominate yourself as the primary contact.

Whilst Florist Works Network offers customers the opportunity to nominate a preferred time of delivery (i.e. AM, PM or ASAP) it is not possible to guarantee that these times will be achieved. Florist Works Network uses a network of local florists around Australia to deliver flowers so customers receive the freshest flowers available. Consequently, there are often local reasons why an order cannot be delivered within your preferred time frame (for example, courier delivery times).

If the flowers are for a timed event (for example, a funeral or business function), the florists will do their best to assist. However, Florist Works Network strongly recommends that you provide us with an alternative address so the flowers can be delivered elsewhere if too late for the timed event.

Same Day Delivery - Saturday:
Orders must be received before 10:00 a.m. in the recipient's time zone to assure same-day delivery. Orders received after that time will be delivered the following day business day. Flower deliveries to residential addresses usually occur between 9:00am and 3:00pm, and flower deliveries to work addresses usually occur between 9:00am and 5:00pm. Please note that these delivery times will likely be extended during busy floral events including (but not limited to) Mother's Day, Valentine's Day and Christmas.

There are some locations due to their remoteness that cannot be guaranteed for same day delivery. If this is the case Florist Works will contact you to discuss alternate delivery options. Some deliveries may also be required to be collected from the nearest town or depot. Should this be the case our florist may contact the recipient to arrange. If you donít want the recipient to be called please nominate yourself as the primary contact.

Whilst Florist Works Network offers customers the opportunity to nominate a preferred time of delivery (i.e. AM, PM or ASAP) it is not possible to guarantee that these times will be achieved. Florist Works Network uses a network of local florists around Australia to deliver flowers so customers receive the freshest flowers available. Consequently, there are often local reasons why an order cannot be delivered within your preferred time frame (for example, courier delivery times).

If the flowers are for a timed event (for example, a funeral or business function), the florists will do their best to assist. However, Florist Works Network strongly recommends that you provide us with an alternative address so the flowers can be delivered elsewhere if too late for the timed event.

Sunday & Remote Locations:
Deliveries to remote delivery areas may not be same-day guaranteed. We cannot guarantee Sunday deliveries, however we will always try our very best to get it there as requested.

*These cut off times do not apply to busy floral events including (but not limited to) Mother's Day, Valentine's Day and Christmas.

Can my order be delivered on weekends and/or public holidays?

Florist Works can same-day deliver orders on Saturday throughout Australia if they are placed with Florist Works before 10.00am in the recipient's time zone.  Florist Works cannot always deliver orders on Sundays (with the exception of Motherís Day Sunday). If Sunday delivery is preferred, it is advised that you contact Florist Works directly to make arrangements for Sunday delivery.

In most cases, Florist Works is unable to deliver orders on public holidays. It is advised that you contact Florist Works directly to make requests for delivery on public holidays.

Can I request a specific delivery time (eg. morning or afternoon) for my order?

Whilst Florist Works Network offers customers the opportunity to nominate a preferred time of delivery (i.e. AM or PM) it is not possible to guarantee that these times will be achieved. We deliver up to 5pm for business addresses and 7pm for residences. Florist Works Network uses a network of local florists around the world to deliver flowers so that customers receive the freshest possible gift. Consequently, there are often local reasons why an order cannot be delivered within your preferred time frame (for example, courier delivery times). If a delivery should not be made after a certain time (for example, if the recipient is leaving hospital or leaves work at a certain time) please provide an alternative delivery address so that the flowers can be delivered elsewhere.

Can you deliver to hospitals?

Our florists are experienced in delivering flowers to hospitals but will do so in accordance with hospital policies. Some common policies are:

  • Most flower deliveries cannot be delivered to the recipient's room by the florist and may have to be left at the nursing station.
  • Some hospitals do not allow lilies and latex balloons as they are common allergens.
  • Flowers, plants and fruit cannot be delivered to Intensive Care Wards and Units.

Please check with the hospital, before ordering your flowers for delivery.

Are there any areas you cannot deliver to?

Due to the perishable nature of our products, we do not deliver flowers and gifts to PO Boxes or Locked Bag addresses.

Fore more information on delivery area restrictions, please read our Delivery Information.

Will additional charges ever apply to my order?

Charges in addition to handling (already included in the price on our website) and service fees may apply to some orders. If an order has to be re-delivered due to (for example) the recipient not being at delivery address or the wrong delivery details, an additional charge will be incurred.

Please Note: In the event of additional charges applying, Florist Works will contact the purchasing customer to notify them of any changes to their purchase price.

Can I have alcohol sent with my order?

Yes. However, alcohol selections are not guaranteed to be delivered. Florist Works will make every effort to complete the order as requested. In some cases circumstances arise out of the control of Florist Works that restrict the delivery of alcohol.

Restrictions include (but are not limited to):

  • Age restrictions
  • Religious beliefs
  • Country and/or State Laws
  • Country and/or State Regulations

If you place an order that includes alcohol and Florist Works is not able to deliver the alcohol because of one of the reasons stated above, our florists will replace the alcohol (to equal value) with flowers or gift items that suit your order. You will not be advised of this replacement.

Can I have gourmet food or other gift items sent with my order?

Yes. Florist Works has several products that include a gourmet food or other gift items. Florist Works will make every effort to complete the order as requested. However, Florist Works does not always guarantee the inclusion of these items. Images shown on Florist Works websites are a guide only and gourmet and food products vary regionally and are not always available. Florist Works will make reasonable substitutions when necessary. Please refer to the Florist Works substitution policy for more information.

What if I can't find a product I want online? Can I customise my request?

Please contact us and our experienced representatives will work with you to make sure that we capture your specific needs. Florist Works will make every effort to complete the order as requested.

What payment methods can I use?

Florist Works accepts all major credit cards including:

  • American Express
  • Visa
  • MasterCard
  • Diners Club

Can I be sure that my credit card details are secure when purchasing online through Florist Works?

Yes. Florist Works takes the security of our customers' credit cards very seriously. All Florist Works sites are secured using Thawte Digital Certificate or McAfee Secure. This ensures that all information you send online to us will be encrypted. Certificate technology allows us to decrypt the information, and view it in plain text form.

How do I place my order?

  1. Making your Selection:
    Ordering from Florist Works is easy! Simply browse our selection of flowers and gifts either via the homepage of our website or any occasion categories.

  2. Purchasing:
    Once you have made your selection, select which size you wish to order and add any special extras (like a balloon or teddy) to your shopping cart. Then proceed to the checkout.

  3. Processing Your Payment:
    Follow the steps to complete the 'Secure Order Form', ensuring that you complete the * required fields. If you need to make any changes you can click on your 'back' button and edit your order before final submission. After reviewing your order and checking that everything is correct, click the 'submit' button to send your order to Florist Works for processing and delivery.

How do I redeem my Florist Works voucher or promotion?

  1. To redeem your Florist Works voucher or promotion, select your products and proceed to the checkout
  2. You can enter your voucher or your promotional code in the 'Promotion Code' field on the shopping cart or;
  3. Proceed to the checkout
  4. Enter the recipients delivery information and continue to billing
  5. Enter your billing information
  6. At the bottom of the billing page, you will find a section called "Promotion Code"
  7. Enter your coupon or voucher code in here and select recalculate
  8. The discount will now be applied to your order and you can continue to the order confirmation page

How can I be sure that Florist Works has received my order?

When ordering online, once you have placed your order you will be shown a confirmation page and a receipt number. Florist Works recommends that you either print this page or note your receipt number for future reference. When ordering online you will also receive an e-mail from Florist Works confirming that your order has been received. You can also request a confirmation e-mail of your order when placing your order via the telephone.

What do I do if my credit card is declined?

In the event that your credit card is not able to be charged, you will be notified by Florist Works (usually via the e-mail address you have supplied to Florist Works). You will then need to contact your financial institution for further assistance and/or contact Florist Works to provide a different form of payment.

Please Note: That your order will not be processed until your credit card is able to be charged the full amount of your order. Your order will be placed on hold until further notice by Florist Works.

How do I make changes to my order or cancel my order after I have already placed it?

You are certainly able to cancel or make changes to your order after it has been placed with Florist Works within a reasonable timeframe before delivery. Please contact us as soon as possible to make these changes.

Please Note: If e-mailing details of your changes to Florist Works, you will need to include your order receipt/ order number in the subject line of your e-mail.

What happens if there are delivery issues or other problems with my order?

Delivery problems can occur for a number of reasons. They are usually related to the recipient of the gift not being at the address at the time of delivery, or incorrect recipient contact details supplied to Florist Works. Florist Works will always do our utmost to assist all customers with any concerns or complaints that they may have. Depending on the circumstances of the delivery issue, extra delivery and wastage charges may apply.

Our member network is comprised of florists and relay organisations around the world. Every effort is made to deliver flowers and gifts on the day requested and in a condition that reflects the high standards set by member florists and floral relay organisations. Please refer to our Terms and Conditions and Substitution Policy for further information.

Why do you need to substitute sometimes?

Due to flower availability issues, our florists may find it necessary to substitute flowers, plants, gift items or vases/containers/baskets. Every effort will be made by our florist to preserve the style and colour scheme of your order. All substitutions will be made of products of equal value or higher. Please refer to our Substitution Policy for more details on substitution.

What happens if the recipient of my gift is not there to receive the order I placed?

Florist Works and Network Members are not responsible for deliveries if the recipient is not at the location at the time of delivery or if incorrect or incomplete information is provided. If you are the customer, you must make sure that the recipient will be at the location on the date given on the order form for delivery or provide alternate instructions.

It is recommended that a contact phone number for the recipient be provided on the order form so that should the courier have difficulty locating the address or is having difficulties accessing a building, the courier can contact the recipient to check if they are at the location before they attempt to deliver the gift. If you do not wish the recipient to be contacted you need to provide alternative contact details. If a phone number has not been provided on the order form and the recipient is either not at the location when the delivery is made or the courier has difficulty locating the delivery address completely they may do one of the following:

  • Leave a "not at home" card at the recipient's location and return the order to the florist. This card explains the situation and asks the recipient to contact the supplier to arrange delivery. Additional delivery charges may apply if the supplying florist has to deliver the gift more than once. Alternatively, the recipient may arrange to collect the order from the florist.
  • If the courier deems the location to be a "safe" location the item will be left at the address provided. In these cases, delivery will be deemed to have been made successfully. If you do not want the order left at the address please ensure this information has been provided in the special instructions field on the order form.

Does Florist Works store any personal information about me or the recipient of my gift?

Please refer to our Privacy Policy for more information.

Florist Works Flowers Online

Buy flowers online from Florist Works Australia, an Australian online florist shop. Florist Works delivers fresh flowers daily to all metropolitan areas of Australian capital cities and most country towns across Australia. Flowers can be delivered almost anywhere including residential addresses, a workplace, hospitals and churches. Flowers ordered before 2pm local time can be delivered same day to most regions of Australia. All our flower prices are inclusive of delivery fees and GST, meaning there are no additional fees on checkout.

Anniversary Flowers

Anniversary Flowers

Anniversary Flowers are a special range of bouquets and floral arrangements to celebrate any special anniversary, whether it be a wedding anniversary, engagement, first date or other special occasion. Surprise your loved one by sending flowers to show you remembered a special anniversary.

Birthday Flowers

Birthday Flowers

Birthday flowers make a great birthday gift idea for someone who has everything. Florist Works has a stunning range of flowers and colours to suit any birthday. Birthday flowers are easy to send and can be delivered at home or at work. Florist Works also has a range of Gift Baskets suitable for birthday gifts.

New Born Baby Flowers

New Born Baby Flowers

Flowers make a great gift for mothers of newborn baby boys and girls. Flowers delivered to hospital maternity wards help brighten dreary hospital rooms by adding colour and scent. Florist Works delivers flowers to all maternity wards & hospitals in Australia.

Congratulations Flowers

Congratulations Flowers

Send flowers to congratulate someone special whether they passed an exam, got a promotion at work or announced a pregnancy, got engagement or announced their wedding day. What ever the special occasion, congratulate them with beautiful flowers.

Romantic Flowers

Romantic Flowers

Flowers for romantic occasions such as a first date, Saint Valentines Day, anniversary or as a surprise to someone you love. Whatever the reason, flowers make a perfect romantic gift and are a great way to surprise a loved one at home or at work.

Just Because Flowers

Just Because Flowers

Make someone feel special by sending flowers. Send flowers to someone for no special reason or treat yourself by having flowers delivered to your home or workplace. All our flowers are arranged by a local florist and can be delivered same day Monday - Friday.

Get Well Soon Flowers

Anniversary Flowers

Brighten up someone's recovery from illness or injury with Get Well Flowers delivered by a professional local florist. "Get Well Flowers" can be delivered to all metro hospitals and most country hospitals throughout Australia.

Sympathy & Funeral Flowers

Sympathy Funeral Flowers

Funeral flowers, sympathy and bereavement flowers & wreaths. Florist Works delivers Funeral Flowers and Funeral Wreaths to all churches, funeral services, funeral homes and crematoriums. We have an extensive range of sheafs, wreaths and casket sprays.

Flowers for All Occasions

Flowers for All Occasions

Flowers make a great gift for any occasion. All our flowers are hand arranged by an experienced local florist and delivered to your door fresh. Flowers delivered 7 days a week with same day delivery from Monday to Saturday.

Gift Baskets & Gift Hampers

>Gift Baskets Gift Hampers

A selection of quality Gift Baskets and Gift Hampers including gifts for chocolate lovers, savoury gift hampers, gourmet gift baskets, wine and beer gift baskets, corporate gift hampers and seasonal gifts such as Christmas gift hampers. Gift baskets and gift hampers can only be delivered weekdays.

Cheap Flowers

Cheap Flowers

Cheap flowers does not mean you have to compromise quality or service. We have an extensive range of flowers to select from including our Florist Choice Flowers. Our adverted price includes all taxes, handling fees and delivery charges, meaning the advertised price is what you pay on checkout.

Latest Articles from Florist Works Floristry Blog

New Range of Funeral Flowers
This week, Florist Works has added a new range of funeral and sympathy flowers to their existing funeral flowers. The new range of flowers includes funeral wreaths, sympathy sheaf's and casket spra
Author: Florist Works | Category: Funerals, News | Date Published: Monday, 1 July 2013

Strange and Unusual Flowers
These photos, of flowers, were taken with an digital SLR camera using natural lighting. There was minimal post production work done to the images. The colours and background blur (bokeh) are a result of the camera and the lens.
Author: Florist Works | Category: Flowers, Photo Galleries | Date Published: Friday, 28 June 2013

Flowers With Fragrances
Many women love to receive a sweet smelling bouquet of flowers, from a wedding bouquet to birthday flowers, smelling a fragrant bouquet of flowers bring feelings of warmth, happiness and love. Before
Author: Florist Works | Category: Flowers, Information | Date Published: Tuesday, 25 June 2013

Flower Food, Nutrients and Preservatives for Cut Flowers
To keep your flowers fresh, store them away from heat sources and cold. Check the water level of your vase daily and top up with water and preservative as needed. Never store flowers and fruits together.
Author: Florist Works | Category: Florists, Flowers, Information | Date Published: Monday, 24 June 2013

Orchidaceae - Flowers from the Orchid Family
The Orchidaceae are a diverse and widespread family of flowering plants with blooms that are often colorful and often fragrant, commonly known as the orchid family. Orchids are one of the largest families of flowering plants, with between 21,950 and 26,049 currently accepted species, found in 880 genera. Orchids grow around the world with the largest concentration of the flowers growing in South America, Central America and Asia as they thrive in hot, humid tropical climates.
Author: Florist Works | Category: Orchids | Date Published: Friday, 21 June 2013

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